Line of the Year

Xerox Corporation Wins BLI 2023 Smart Workplace Software Line of the Year Award from Keypoint Intelligence



Fairfield, NJ – Keypoint Intelligence, the leading market research firm and independent evaluator of print and smart workplace technology and services, announces that Xerox Corporation has won the coveted Buyers Lab (BLI) 2023 Smart Workplace Software Line of the Year Award. Given once a year, this prestigious accolade recognizes the vendor that offers the most complete portfolio across the range of document imaging software solution categories that help solve modern workplace challenges. Xerox has garnered this accolade five years in a row and a total of nine times since 2014.


“Our market research shows that companies are looking to ‘work smarter’ and streamline processes to free up employees for mission-critical work, so it’s no surprise that digital transformation (DX) is now at the core of almost every IT initiative,” said Jamie Bsales, Principal Analyst of Smart Workplace & Security Analysis at Keypoint Intelligence. “Our Smart Workplace Solutions Line of the Year study focused particular attention on the OEMs that are best poised to enable this transition for their customers. Xerox stood out for its impressive portfolio of apps, software, and services that equip customers to meet the challenges presented by these shifting process paradigms.”


In the study, Xerox improved upon its past award-winning showings thanks to its focus in key areas:


Vision That Focuses on Digital Transformation and the Augmented Worker

Xerox offers unique Intelligent Document Processing and workflow automation solutions (such as Xerox® Workflow Central®, the Xerox DocuShare family, and a wide range of ConnectKey® apps) to streamline common tasks. The company also has advanced software suites (XMPie family, FreeFlow suite) that make content creators and production-print operators more efficient. Xerox’s cutting-edge CareAR® Service Experience Management platform enables remote technicians to assist on-site techs and customers.


Ability to Solve Hybrid Workplace Challenges

Inclusivity for remote/hybrid employees is a must in today’s workplace. The company’s portfolio fully addresses these needs with a range of cloud-based solutions and services (Xerox Workplace Cloud, ConnectKey app support on A4, DocuShare Go®) that let remote employees function as efficiently as their office-based colleagues.


Xerox Has the Secret Sauce

Moreover, those solutions are just the tip of the iceberg. The company maintains an unrivaled portfolio of Xerox-developed and partner applications, and on-MFP ConnectKey apps designed to streamline tasks for general business users as well as those in key vertical industries. To augment an expansive roster of workflow automation solutions—and to ensure just the right fit—a DX engagement can start with the deployment of the company’s proprietary Workflow Mapping tool to identify inefficient business processes, while the Solution Design Tool helps enable collaborate design and virtual demonstration, aligning business objectives with solution capabilities for the best outcome. And unlike some OEMs, most of the solutions the company offers are available through both Xerox direct and dealer channels.


“Xerox is committed to helping our customers with their digital transformation efforts as they adapt to an ever-changing work environment,” said Tracey Koziol, Senior Vice President, Global Offering Solutions at Xerox. “Powered by artificial intelligence (AI) and analytics, we automate complex business processes to enable a productive work experience from anywhere.”


To determine the award recipient, Keypoint Intelligence’s experienced analysts consider the document imaging, digital transformation, and smart workplace solutions each leading OEM officially sells and supports via its direct and independent sales channels. The vendor’s own products and those from partner ISVs are accounted. Another consideration is the variety of offerings in each of those categories to suit the needs of different size organizations, from small businesses to global enterprises.


About Keypoint Intelligence

For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.


About BLI Line of the Year Awards

Line of the Year Awards salute the companies that provide a broad range of hardware or software and whose products consistently performed above average throughout testing. Much consideration is also made by Keypoint Intelligence analysts and technicians in areas such as ease of use, features, and value, across an entire portfolio for that product area, with the end result being the most prestigious Buyers Lab Awards offered.


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Carl Schell

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